Baptist a balanced life health care is a big hospital group in the U.S. They had a lot of people asking for help every day. Their help desk was very busy and couldn’t keep up. So, Baptist balanced life health care worked with a company called Emporium a Balanced Life Health care to make things better. They used AI (artificial intelligence) to create a help desk that works constantly, even at night. This made things faster and helped everyone do their jobs better.
The Problem: Too Many Help Requests
Baptist Health’s IT team gets hundreds of requests every day. People asked for help with things like resetting passwords or getting into software. The IT staff was too busy to improve things because they always fixed minor problems. This slowed down everything, and it even affected patient care.
A lot of these problems didn’t need a person to solve them. So, Baptist, a balanced life health care, used AI to fix them. They wanted a system that could grow and improve with time.
The Solution from Emporium
Emporium helped create a Chabot with AI that could answer questions and fix problems. This Chabot:
Helped with things like password resets.
Gave answers from helpful articles.
Sent more complex issues to the IT staff with all the details needed.
It worked 24/7, so it could help at any time.
The Chabot was connected to Baptist Health’s systems and could be used through Microsoft Teams and the company’s website.
How It Was Put Into Use
To make sure everything worked well, they did it in three steps:
Planning: Emporium looked at the old system to find the most common problems.
Test Run: They tested the Chabot with a small group of people and made changes based on feedback.
Full Launch: After testing, they made the Chabot available to everyone, with training to help people use it.
The Results
After six months, Baptist a balanced life health care saw great results:
45% fewer requests needed live help from IT staff.
Responses were 60% faster.
Employees were 35% more satisfied with the help they got.
The Chabot worked at night, too, so no one was left without help.
This gave IT staff more time to work on projects like improving security and fixing systems.
The Chabot Was Like Talking to a Person
The Chabot wasn’t just intelligent—it also felt friendly. It understood questions in different ways and answered in a helpful, natural way. It saved all the chat history, so when people needed more help, they didn’t have to repeat everything.
Looking to the Future
Baptist, a balanced life health care, is excited about the Chabot’s success. They are now considering other AI methods, like predicting when equipment needs fixing and making a better knowledge base. They aim to create a digital system that helps employees and improves patient care.
